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What You Agree To When You Join ebajee

These terms set out how your account works, what we expect from you, and what you can expect from us — covering deposits through bKash, Nagad, and Rocket, account access, and how disputes are handled.

Account eligibility by regionbKash, Nagad, Rocket deposit rulesFair use and account conductHow changes to these terms are communicatedHow to raise a concern with us
ebajee What You Agree To When You Join ebajee
HOW WE HANDLE YOUR ACCOUNT

Account Security and Fair Use Standards

We take account security seriously because your bKash, Nagad, or Rocket wallet is directly connected to your ebajee balance. Here is how we keep things in order and what we do when something looks off.

Wallet Verification

Your registered mobile wallet number is verified before any withdrawal is processed. If the wallet number changes, you must notify us and complete a re-verification step before funds move.

Account Security

We use an OTP-based login flow so only the number registered to your account can authorise access. Do not share your OTP with anyone, including anyone claiming to be from our team.

Transaction Records

Every deposit and withdrawal tied to your bKash, Nagad, or Rocket number is logged in your account history. You can request a record of your transactions through the Help Centre at any time.

Requesting Changes

To update your registered wallet number or contact details, submit a request via email support with your account ID. Changes take effect after our verification team confirms the update.

REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or if you have a question about your account status, wallet verification, or a transaction that did not clear, our support team is here to sort it. Reach out through any of the channels below and include your registered bKash, Nagad, or Rocket number so we can pull up your account quickly.

Live Chat Open the chat window from your account page. Give us your registered wallet number and describe the issue — we'll work through it with you directly.
Email Support Send your query to our support address shown in your account settings. Include your account ID and the transaction reference for any payment question.
Account Help Centre The Help Centre in your account has walkthroughs for common terms questions — wallet mismatch, account suspension, and eligibility queries are covered there.

Common Questions About These Terms

These are the questions we get most often about how the terms work in practice — from account eligibility to what happens when a bKash payment does not reflect on your balance.

Access depends on your local law and whether your region is currently supported. Check the eligibility section in your account settings or contact support to confirm your region's status before depositing.

If your bKash send went through but your balance has not updated, take a screenshot of the transaction confirmation and send it to our support email with your account ID. We will match it against our records and credit manually if confirmed.

No. These terms allow one account per verified identity. If we detect duplicate accounts linked to the same wallet number or identity documents, both accounts may be suspended pending review.

We post a notice in your account dashboard when terms change. The updated version goes live on the date shown. Continuing to use your account after that date means you accept the new version.

Contact us immediately through live chat or email. We will freeze account activity while we investigate. Change your registered phone number's OTP settings as soon as possible and let our team know.

Yes. Submit a request through the Help Centre or by email. Include your account ID and the date range you need. We will send the records to your registered contact address within a reasonable period.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.