What Information We Hold and Why
We collect the information you provide when creating your account — your name, contact details, and the mobile wallet number you use for deposits or withdrawals via bKash, Nagad or Rocket. When you add a payment method, we record the transaction reference and wallet type so
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we can match incoming transfers to your account correctly. We do not store your full wallet PIN or password at any point. We also collect device identifiers and session data automatically when you access the platform from your phone or browser — this helps us detect
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unusual login activity and keep your account from being accessed by anyone else. Usage data, such as which sections you open and how long a session runs, helps us understand where the account flow has friction so we can improve it. All data is held on
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servers with encryption at rest. Your payment details tied to bKash, Nagad or Rocket are never shared with third parties for marketing. We may share limited data with payment processors solely to complete a transaction you initiated. Where local law in Bangladesh or your eligible region
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requires us to retain certain records, we comply with those obligations and will tell you what that means for your account if you ask.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.